Returns:
Goods that do not fit or are not liked can be sent back sufficiently franked to our address:

Trends & Lifestyle Deutschland GmbH
Burgstraße 12
41844 Wegberg

can be returned. Please include the completed return form in your package. After receipt/inspection of the goods, the refund will be processed within 7 days.
Excluded from exchange: worn and washed items, as well as items where the label has been removed. Our return period is 14 days after receipt of the goods. The shipping costs charged by us are flat-rate shipping costs and will not be refunded.

We would be happy to know the reason for the return. Thank you!

To all customers from Switzerland: please make sure to fill out all customs documents and, if possible, do not return with DHL. Customs occasionally pulls out packages, unfortunately often DHL packages, which then have to be picked up at customs and we do not have the capacity to collect them, so they would be returned to you.

Complaints:
If a product has a defect or the wrong product has arrived, please send us an email with a description of the problem to:
shop@trendsandlifestyle.de
We will get back to you as soon as possible, but please understand if it takes a little longer sometimes. Please wait until we have sent you a return label before sending the package back to us.

Did you perhaps place your order with us a bit hastily and made a small mistake? No problem, we can solve that together!
If, for example, you accidentally provided the wrong address or made a mistake when selecting the product, just send us an email at shop@trendsandlifestyle.de.

If the package has already been shipped and cannot be delivered, we reserve the right to charge the shipping costs again.

That sometimes happens very quickly, especially with popular and new products. We always try to restock products; as soon as we can offer the product again, the inventory is increased! Feel free to sign up for our notification, where you will always receive current information. Unfortunately, sometimes it is also not possible for us to reorder goods. We ask for your understanding.  

The goods are usually lovingly packed and shipped within 7-14 days after payment is received. If possible, even faster. 

We ship our packages with DHL. As soon as the package is on its way to you, you will receive a confirmation with the DHL tracking number, so you can check when your goods will arrive. If there are delays and your package does not arrive, you can of course best contact us by email: shop@trendsandlifestyle.de 

We ship our packages to the following countries:

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus.

The shipping costs we charge are flat-rate shipping fees and are not refundable.

• Within Germany
  Standard Shipping 4,99€
• EU
  Austria, Belgium, Croatia, Italy, Luxembourg, Netherlands, Portugal, Spain, France, Greece, Poland, Estonia, Czech Republic, Sweden, Bulgaria, Denmark, Finland, Ireland, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Hungary, Cyprus
  Standard International 12,99€
• Switzerland, Liechtenstein, Norway
  15,99€

There are different payment methods: Paypal, credit card, Apple Pay, Google Pay, Ideal, and Klarna invoice.

For payments via Klarna invoice:
We ask you to settle your invoice via Klarna and not to transfer the amount to us - please wait for the invoice/payment request from Klarna (usually arrives one day later).

Please contact us by email if there are still problems with the payment:  shop@trendsandlifestyle.de 

Please pay your invoice via Klarna and do not transfer the amount to us - please wait for the invoice/payment request from Klarna (usually arrives one day later).

Please contact us by email if there are still problems with the payment:  shop@trendsandlifestyle.de 

Discount or voucher codes can be entered in the shopping cart or at the end of the order (checkout). The amount will then be deducted upon payment. Please pay attention to the exact spelling. 

Note: We cannot manually add discounts to the order after the order is completed.

The goods presented on Facebook can usually also be purchased in our stores. Of course, we cannot guarantee that everything is in stock. Due to high demand and our still limited storage capacities, popular goods are often sold out quickly.  

We look forward to every visit – whether online, in Wegberg, or Korschenbroich.

Our office hours are Monday to Friday from 8:30 AM to 4 PM. During this time, you can reach us at the following email address: shop@trendsandlifestlye.de. We try to process your inquiry within the next 24 hours – if it takes us a little longer, it is because we are currently receiving many inquiries.

By phone, you can reach us Monday to Friday from 10 to 12 o'clock at the following phone number: +49 (0)2434 9921263.