Returns:
Goods that do not fit or are not liked can be sent back sufficiently stamped to our address:

Trends & Lifestyle Deutschland GmbH
Burgstraße 12
41844 Wegberg

Please include the completed return form in your package. After receipt/inspection of the goods, the refund will be processed within 7 days.
Excluded from exchange: worn and washed items, reduced goods, as well as items where the tag has been removed. Our return period is 14 days after receipt of the goods. The shipping costs charged by us are considered a flat shipping fee and will not be refunded.

We would be happy to know the reason for the return. Thank you!

To all customers from Switzerland: please make sure to fill out all customs documents and, if possible, do not return via DHL. Customs occasionally pull packages, unfortunately often DHL packages, which then have to be picked up at customs and we do not have the capacity to collect them, so they would be returned to you.

Complaints:
If a product has a defect or the wrong product has arrived, please send us an email describing the problem to:
shop@trendsandlifestyle.de
We will get back to you as soon as possible, but please understand if it takes a little longer sometimes. Please wait until we have sent you a return label before sending the package back to us.

Did you perhaps rush your order with us and make a small mistake? No problem, we can solve it together!
If, for example, you accidentally provided the wrong address or made a mistake when selecting the product, just send us an email at shop@trendsandlifestyle.de.

If the package has already been shipped and cannot be delivered, we reserve the right to charge the shipping costs again.

This sometimes happens very quickly, especially with popular and new products. We always try to restock products; as soon as we can offer the product again, the inventory is increased! Feel free to sign up for our notification service, where you will always receive the latest information. Unfortunately, sometimes it is not possible for us to reorder goods either. We ask for your understanding.  

The goods are usually lovingly packaged and shipped within 7-14 days after receipt of payment. If possible even faster. 

Standard shipping: 2 – 4 working days
Standard International: 2 – 8 working days

We send our packages with DHL. As soon as the package is on its way to you, you will receive a confirmation with a DHL tracking number so that you can see when your goods will arrive. If there are delays and your package does not arrive, the best way to contact us is of course by email: shop@trendsandlifestyle.de 

We send our packages to the following countries:

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary and Cyprus.

The shipping costs we calculate are a flat rate shipping cost and will not be refunded.

• Within Germany
  2 – 4 working days
  Standard shipping 4.99€
• EU
  Austria, Belgium, Croatia, Italy, Luxembourg, Netherlands, Portugal, Spain, France, Greece, Poland, Estonia, Czech Republic, Sweden, Bulgaria, Denmark, Finland, Ireland, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Hungary, Cyprus
  2 – 8 working days
  Standard International 12,99€
• Switzerland, Liechtenstein, Norway
  15,99€

There are various payment methods: Paypal, credit card, Apple Pay, Google Pay, Ideal, and Klarna invoice.

For payments via Klarna invoice:
We ask you to settle your invoice through Klarna and not to transfer the amount to us directly - please wait for the invoice/payment request from Klarna (usually arrives one day later).

Please contact us by email if there are still problems with the payment: shop@trendsandlifestyle.de

We ask you to pay your invoice via Klarna and not transfer the amount to us - to do this, please wait for the invoice/payment request from Klarna (usually comes a day later).

Please contact us by email if you still have problems with payment:  shop@trendsandlifestyle.de 

Discount or voucher codes can be entered in the shopping cart or at the end of the order (checkout). The amount will then be deducted upon payment. Please pay attention to the exact spelling. 

Note: We cannot manually add discounts to the order after the order is completed.

The goods presented on Facebook can usually also be purchased in our stores. Of course, we cannot guarantee that everything will be in stock. Due to high demand and our still limited storage capacities, popular goods are often sold out quickly.  

We look forward to every visit – whether online, in Wegberg or Korschenbroich.

Our office hours are Monday to Friday from 8:30 a.m. to 4 p.m. During this time you can reach us at the following email address: shop@trendsandlifestlye.de. We will try to process your request within the next 24 hours - if we need a little longer It's because we're getting a lot of inquiries right now.

You can contact us by phone Monday to Friday from 10 a.m. to 12 p.m. at the following telephone number: +49 (0)2434 9921263 > reach.