Frequently asked Questions
Would you like to return an item because it doesn't fit or isn't quite right? No problem.
Please use the following DHL returns link to generate a return label:
https://www.dhl.de/de/privatkunden/pakete-versenden/online-frankieren.html?type=RetoureLandingPage&rosyId=2cc65d2821514d389751558592050990
Our return address is already saved there. Please fill in the required details and include the completed return slip in your package.
The return period is 14 days from receipt of the goods.
Once the return has been received and inspected, the refund will be processed within 7 days using the original payment method.
The following items are excluded from exchange or return:
- worn items
- washed items
- items with the tag removed
Please note that the flat-rate shipping fee charged by us is non-refundable.
We would appreciate it if you could briefly indicate the reason for the return.
Note for customers in Switzerland
Please ensure that all required customs documents are fully completed. If possible, do not use DHL for returns. Customs authorities occasionally select DHL shipments for inspection. Since we cannot collect these shipments from customs in person, they would be returned to you in such cases.
Claims
If you have received a defective item or the wrong item was delivered, please send us an email with a brief description of the issue at:
We will get back to you as soon as possible. Please bear with us if processing takes a little longer in some cases.
Important: Please do not return the item(s) until you have received a return label from us.
Did you perhaps place your order with us a bit hastily and made a small mistake? No problem, we can solve that together!
If, for example, you accidentally provided the wrong address or made a mistake when selecting the product, just send us an email at shop@trendsandlifestyle.de.
If the package has already been shipped and cannot be delivered, we reserve the right to charge the shipping costs again.
That sometimes happens very quickly, especially with popular and new products. We always try to restock products; as soon as we can offer the product again, the inventory is increased! Feel free to sign up for our notification, where you will always receive current information. Unfortunately, sometimes it is also not possible for us to reorder goods. We ask for your understanding.
The goods are usually lovingly packed and shipped within 7-14 days after payment is received. If possible, even faster.
We ship our packages with DHL. As soon as the package is on its way to you, you will receive a confirmation with the DHL tracking number, so you can check when your goods will arrive. If there are delays and your package does not arrive, you can of course best contact us by email: shop@trendsandlifestyle.de
The shipping costs we calculate are flat-rate fees and are non-refundable.
- Within Germany
Standard shipping
€5.99 - EU
Austria, Belgium, Croatia, Italy, Luxembourg, Netherlands, Portugal, Spain, France, Greece, Poland, Estonia, Czech Republic, Sweden, Bulgaria, Denmark, Finland, Ireland, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Hungary, Cyprus
Standard International
€13.99 - Switzerland, Liechtenstein, Monaco
€23.99 - North America
USA, Canada
€34.99
There are different payment methods: Paypal, credit card, Apple Pay, Google Pay, Ideal, and Klarna invoice.
For payments via Klarna invoice:
We ask you to settle your invoice via Klarna and not to transfer the amount to us - please wait for the invoice/payment request from Klarna (usually arrives one day later).
Please contact us by email if there are still problems with the payment: shop@trendsandlifestyle.de
Please pay your invoice via Klarna and do not transfer the amount to us - please wait for the invoice/payment request from Klarna (usually arrives one day later).
Please contact us by email if there are still problems with the payment: shop@trendsandlifestyle.de
Discount or voucher codes can be entered in the shopping cart or at the end of the order (checkout). The amount will then be deducted upon payment. Please pay attention to the exact spelling.
Note: We cannot manually add discounts to the order after the order is completed.
The goods presented on Facebook can usually also be purchased in our stores. Of course, we cannot guarantee that everything is in stock. Due to high demand and our still limited storage capacities, popular goods are often sold out quickly.
We look forward to every visit – whether online, in Wegberg, or Korschenbroich.
Our office hours are Monday to Friday from 8:30 AM to 4 PM. During this time, you can reach us at the following email address: shop@trendsandlifestlye.de. We try to process your inquiry within the next 24 hours – if it takes us a little longer, it is because we are currently receiving many inquiries.
By phone, you can reach us Monday to Friday from 10 to 12 o'clock at the following phone number: +49 (0)2434 9921263.